Our Commitment

Excellent Customer Service

Lotus Zen is dedicated to excellent customer service and we strive to give customers the best overall experience from choosing your incense, to enjoying its aroma! We go above and beyond to ensure your experience with us is pleasant, positive and reliable. In the case of a mistake we do our best to put things right and make sure you feel valued as a customer. 

High Quality, Specialist Incense

We only ever supply incense we've personally tested for quality and scent. We also make sure the incense we sell is sourced from sustainable, people-focused brands. If you buy from Lotus, you can guarantee good quality and reputation.

Fighting Deforestation

As part of our Nature's Way programme, your orders help us save the planet one tree at a time. At no extra cost to you, we plant trees with every order to help support global reforestation projects. Loss of forests contributes between 12 percent and 17 percent of annual global greenhouse gas emissions. It costs as little as £0.11 to provide support and care for a tree to be planted. We believe it is important to fight deforestation and the destruction of natural habitats. 

Buddhist Values and Peaceful Living

We have a passion for Buddhism and this passion sits at the heart of our company. Lotus zen is more than just an incense store, we want to help improve mental wellness through Buddhist wisdom and promote peaceful living, especially during hard times.

We value all of our customers, those new or returning and we are grateful to you all for your support.